Zephyr
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Refund Policy

Updated: 2026-06-24

This Refund Policy describes the conditions under which a refund for the Zephyr Client is possible.

1. Right to a refund

You may request a refund within 48 hours of purchase if the Client is technically non-functional through our fault and the issue could not be resolved by support.

2. When a refund is not possible

  • More than 48 hours have passed since purchase.
  • A ban on a third-party game server — this is outside our control and is not grounds for a refund.
  • The Client works correctly but you "changed your mind" or "didn't like it".
  • Violation of the Terms of Service (reselling, sharing the key, etc.).

3. How to request a refund

  1. Write to Support from the email on your account.
  2. Describe the problem and attach details (version, launcher, error log).
  3. We will try to fix the issue; if that's impossible, we'll process a refund.

4. Timing

Review takes up to 5 business days. Refunds are issued to the original payment method; crediting time depends on the payment system.

5. Partial refunds

For the "Season" and "Lifetime" plans, after extended use a partial refund may be granted at support's discretion.

6. Contact

All refund requests — via the Support page.